Is there a contract?
No. Every plan is month-to-month - you can cancel anytime and your access runs to the end of the month you've paid for. No long-term lock-in and no cancellation fee.
What does "response time" actually mean?
It's how fast you get a real human reply and the start of triage during coverage hours - not a promise of instant resolution. Business hours are Monday to Friday, 9am-5pm Pacific. No one-person shop can honestly promise a live human at 2am, so I don't.
Do you charge per computer or per person?
No. Business plans are one flat monthly price covering one location and up to about ten people. That's the whole point - a number you can say yes to without a procurement process.
What about hardware and software I need to buy?
Labor and setup are included. Hardware, software licenses and paid subscriptions are pass-through at cost - you pay the vendor directly, with no markup.
Is this an AI bot pretending to be a person?
No. When an AI assistant answers for the business, it always says it's Conor's AI assistant - never a person. The AI handles inbound calls and messages 24/7; the human work happens in business hours.
Where are you based?
Sacramento, California. Most help is remote, but for business and personal plans I come in person around the Sacramento metro when it's the right call.